Hi Naoya, I think there are two separate problems: 1. I think Jumbo frames are not enabled. Could you open a command prompt, enter the following command and share the output: netsh interface ipv4 show subinterface In the manual on page 18 you can find instructions on how to enable jumbo frames in Wi...

Hi,

I apologize for the difficulties. Could you provide the serial number of the device?

Best regards,
Konstantin

Hi, is the device detected by NVCom but you cannot connect? Then the most likely cause is the Jumbo Frames configuration. Typically, our devices use Jumbo frames in the default configurations as otherwise you cannot achieve the the full performance. You would need to enable Jumbo Frames in your netw...

Hi, Can you try to do do a configuration reset by clicking the button on the maintenance page of the web interface? Is the distorted image that you talk about the color image? The color image is projected to the perspective of the left monochrome sensor (our reference sensor). This only works well f...

Hi Kessel, there seems to a configuration problem: A disparity offset is still configured, although the current disparity range doesn't allow one. I think this might have been caused by having a disparity offset configured and then switching to a preset with a larger disparity range. We'll make sure...

Could you share the settings file, which you can download from the maintenance page of the web interface?

Hi, has there been a significant time jump on the computers clock when it restarted? To me it looks like NTP is not syncing as the offset between the clocks is too high (almost 3 minutes). If you disable NTP sync in the settings and enable it again, does the synchronization start working again? Btw:...

Hi Luis,

I just sent you an email with return instructions.

Best regards,
Konstantin

Hi Luis, we have checked your configuration logs. Judging from the data, the most likely explanation is an electrical defect inside the camera. You would need to mail the camera to our office in Germany for it to be repaired. Before doing so, there is one last thing that you can try, which is to per...

Hi Luis,
we are testing your configuration and will get back to you shortly.

Regards,
Konstantin